Browse the articles and presentations below – click on the title for a downloadable and printable PDF.

Articles by Les Landes

• Systematic Continuous Improvement – Better for business by being better for employees
  inPAINT Magazine – July/August 2024
  
• The Power of Continuous Improvement
  Construction Forum
  
• Conducting the Orchestra for Continuous Improvement
  PRSA  Strategies & Tactics
  
• Never Waste a Good Problem
  Smart Business St. Louis

  

• Make Transparency, Authenticity a Priority
  Smart Business St. Louis

  

• It’s Play, Work or Hell
  Smart Business St. Louis

• The Perils of Rewarding for Outcomes
  Smart Business St. Louis

• The Care and Feeding of Employee Egos
  Smart Business St. Louis

• Getting to the Heart of Employee Engagement
  Public Relations Tactics
• Employee Engagement: Steps to Fuel the Human Rocket
  Drake Business Review
• Getting to the Heart of the Maintenance Business
  D.O.M. (Director of Maintenance Magazine)

• Money Can’t Buy Employee Engagement
  Ragan.com

• Why it’s essential to keep the ‘social’ in ‘social media‘ 
  Ragan.com

• Are your employees just an audience, or co-communicators?
  Ragan.com

• Are you prepared for the looming employee mutiny?
  Ragan.com

• The ultimate engagement tip? Let employees hire the boss
  Ragan.com

• To engage your staff, take steps to align your department chiefs first
  Ragan.com

• The ImaginAction System Guide
   by Les Landes

• Cracking the Culture Code
  IABC Communication World

• Measuring What Matters, Part One
  IABC St. Louis E-Newsletter

• Measuring What Matters, Part Two
  IABC St. Louis E-Newsletter

• Down with Quality Program-itis
  IABC Communication World

• Curing Quality Program-itis
  IABC Communication World

• Getting the Best Out of People in the Workplace
  The Journal for Quality and Participation

• Promotional Polemics
  The Saint Louis Marketing Magazine

• Un-TQM: A Common Sense Approach to Systematic Improvement
  AFSM International

• Leading the Duck at Mission Control
  Quality Progress

• People, Systems, Truth, Trust
  The Strategist

• Real-Life, Real-Time Communication
  IABC Communication World

• Profiting from Trust
  A professional whitepaper, adapted from a presentation made at the National Conference of the Association for Quality and Participation in Las Vegas, Nevada on March 29, 1999.

• Consumer Niche Marketing: Getting Down to Business
  MPR Exchange

• Planning for Non-Profits
  NSFRE St. Louis Regional Chapter Newsletter

• David K.Berlo: Not Your Run-of-the-Mill Animal
  Counselor Insight

Articles Featuring Les Landes

• TQM: Fatally Flawed Or Simply Unfocused?
  Training Magazine
• Eye on Quality
  Total Quality Magazine
• Look to Staff as a Source of Solutions,
  Missouri Hospital Association
• The Looking Glass,
  Internal Auditor Magazine

Presentations by Les Landes

• Workplace Revolution Presentation by Mike Simms & Les Landes
  Workplace Revolution 2015

• Let’s Get Real: Aligning Marketing Communications and Employee Engagement
  Presentation to IABC St. Louis Chapter

• From Misfits to Heroes
  Presentation by Les Landes and Glynn Young at 2008 PRSA National Conference – Webinar Recorded Audio File

• From Misfits to Heroes
  Presentation by Les Landes and Glynn Young at 2008 PRSA National Conference – PowerPoint Slides

• Building Trust & Inspiring Passion
  Presentation at 2011 PRSSA International Conference

Reviews & Recommended Readings

• Tough Decisions in a Downturn Don’t Have to Lead to Disengaged Employees – HayGroup Study
• The Authentic Enterprise: Relationships, Values & the Evolution of Corporate Communications  An Arthur W. Page Society Report
• Book Review: Liberating the Corporate Soul, by Richard Barrett
• Employees are Not an Audience, by Glynn Young
• We have a listening problem… from The Leadership Report, April 2008, The Jim Shaffer Group
• Media Advertising When Your Market is in a Recession, by Dr. Valerie Kijewski, Strategic Planning Institute, January 1982, Cahners Advertising Research Report
• Video: Dan Pink on the surprising science of motivation.